IMRA PRESS RELEASE - 2/2006
For Immediate Release
IMRA America Announces Introduction of
™
ANN ARBOR, MI, February 15, 2006 —
As part of its ongoing commitment to realize the potential of ultrafast fiber lasers
and to maintain its leading position in the industry, IMRA America, Inc. announced the
introduction of IMRACare™ at Photonics West 2006 in San Jose, California.
IMRACare ™ is a program that provides a level of post-sale customer support that is unparalleled in
the ultrafast laser industry and includes free laser loaners, free installation and free on-site user
training. IMRA is offering this program as a reflection of its confidence in the high reliability and
ease of use that are inherent in their lasers as compared to competing technologies and companies.
A major feature of IMRACare ™ is the “24-Hour Back-Up” promise. Under “24-Hour Back-Up,” IMRA will
maintain an inventory of its standard products that will be provided on loan without charge to customers
in the unlikely event of product failure during the warranty period. This feature takes its name from
IMRA’s commitment that lasers loaned will be shipped within 24 hours after the issuance of a Return
Material Authorization for the laser under warranty.
Other features of IMRACare ™ include free “2-Hour Installation” and “User Training.” Under these aspects
of the program, an IMRA Customer Service Engineer will install the newly purchased laser system at the
customer’s site in two hours or less, and test the laser to ensure proper operation. During the installation
visit, IMRA will also provide training to users on the operation and maintenance of the laser system.
Takashi Omitsu, President of IMRA, commenting on the introduction of IMRACare ™, said, “We have long believed
that fiber lasers have significant advantages over competing technologies, including greater reliability,
compactness, and ease of use. And as the leading ultrafast fiber laser company, we are making available
the best product, the best value, and now the best support for our customers.” He added, “IMRACare ™ is
not a slogan or a marketing gimmick. It is a reflection of who we are, how we do business, and of our
confidence in our product.”
About IMRA America, Inc.
Founded in 1990, IMRA America, Inc., headquartered in Ann Arbor, Mich., is a global acting company
dedicated to a leading edge position in the development of ultrafast fiber laser technologies for commercial applications.
IMRA’s turnkey fiber lasers with compact packaging, high stability and maintenance-free operation, are ideal optical
pulse sources for material processing, semiconductor inspection and repair, homeland security, instrumentation, medical
diagnostics and therapy, and telecommunications. They are based on IMRA’s proprietary fiber oscillator, fiber amplifier, and
advanced pulse compressor technologies, documented in over 60
U.S. patents and patent applications and many more worldwide. For information, visit
www.imra.com or call (734) 930-2560.
For more information, please contact:
Michelle Stock Marketing Manager
IMRA America, Inc.
1044 Woodridge Avenue
Ann Arbor, MI 48105
Phone: (734) 930-2560
Fax: (734) 930-9957
e-mail:
lasers@imra.com
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